Support Helpdesk
  1. Support Helpdesk
  2. Nexus QR8 Support Portal

Nexus QR8 Support Portal

Welcome to the Nexus QR8 support portal. Find information about the platform and if you get stuck, raise a ticket.

Suggest a new feature

Let us know your idea for a new feature.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"5340fde2948bddeecf5d847a1ed97bcd83a3dccf_lout","branding":{"id":"25","key":"nxs","name":"Nexus QR8 Support Portal","portalBaseUrl":"/servicedesk/customer/portal/25","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/25/27","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#661214","headerLinkHoverBGColor":"#661214","headerBadgeColor":"#661214"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9d9e2646-0b7f-49b0-a855-f33429cfc603/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDY5OWE4Yy1hM2EwLTQ4MDctYTk4Mi03N2ZlMTE4ZTAyNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkOWUyNjQ2LTBiN2YtNDliMC1hODU1LWYzMzQyOWNmYzYwMyI6WyJyZWFkIl19LCJleHAiOjE3NTE1ODI1NTgsIm5iZiI6MTc1MTU4MTk1OH0.6U-ZAthUnBnVPW_nGD0459OP2qR4p9FtGUfzI2zUJh8&client=90699a8c-a3a0-4807-a982-77fe118e0248&mode=fit","logoId":"9d9e2646-0b7f-49b0-a855-f33429cfc603","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Intared Helpdesk","sharedPortalName":"Support Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Intared Helpdesk","sharedPortalName":"Support Helpdesk","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to the Intared Helpdesk","sharedPortalName":"Support Helpdesk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#871719","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"25","key":"nxs","projectId":13243,"serviceDeskId":25,"name":"Nexus QR8 Support Portal","description":"<p>Welcome to the Nexus QR8 support portal. Find information about the platform and if you get stuck, raise a ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/25","reqTypes":[{"id":"164","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11819,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11819","groups":[35],"key":""},{"id":"166","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11802,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11802","groups":[35],"key":""},{"id":"165","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11827,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","groups":[35],"key":""},{"id":"168","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11812,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11812","groups":[35],"key":""},{"id":"169","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11847,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11847","groups":[35],"key":""},{"id":"170","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11834,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11834","groups":[35],"key":""},{"id":"163","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11808,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11808","groups":[35],"key":""},{"id":"167","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11828,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11828","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[163,164,165,166,168,169,170]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":25,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NEXUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDY5OWE4Yy1hM2EwLTQ4MDctYTk4Mi03N2ZlMTE4ZTAyNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzI0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1ODMxNTgsIm5iZiI6MTc1MTU4MTk1OH0.brZBjDvQorFuXw1GhFhAeUSSq9sh1cTFxCwJblvbEjY","targetCollection":"upload-project-13243","endpointUrl":"https://api.media.atlassian.com","clientId":"90699a8c-a3a0-4807-a982-77fe118e0248","tokenDurationInMins":20}},"reqCreate":{"id":169,"projectId":13243,"issueType":{"id":"2","name":"New Feature"},"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":11847,"iconUrl":"https://intared.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11847","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/25/create/169","requestValidateBaseUrl":"/servicedesk/customer/portal/25/validate/169","calendarParams":{"firstDay":1,"date":"2025-07-03T23:32:38+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDY5OWE4Yy1hM2EwLTQ4MDctYTk4Mi03N2ZlMTE4ZTAyNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzI0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1ODMxNTgsIm5iZiI6MTc1MTU4MTk1OH0.brZBjDvQorFuXw1GhFhAeUSSq9sh1cTFxCwJblvbEjY","targetCollection":"upload-project-13243","endpointUrl":"https://api.media.atlassian.com","clientId":"90699a8c-a3a0-4807-a982-77fe118e0248","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=intared","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5340fde2948bddeecf5d847a1ed97bcd83a3dccf_lout","baseUrl":"https://intared.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://intared.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"157286400","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"90699a8c-a3a0-4807-a982-77fe118e0248","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2deb470b1db14ec2a392541d10065be0","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}